Frequently Asked Questions
Everything you need to know about your hydroponics and indoor gardening orders.
How long does shipping typically take?
Most orders are processed within 24-48 hours. Standard ground shipping usually takes 3-7 business days depending on your location relative to our distribution centers.
Do you offer discreet packaging?
Yes, we understand the need for privacy. Most items are shipped in plain brown boxes or industry-standard packaging without explicit branding whenever possible.
What is your return policy for gardening equipment?
We offer a 30-day return policy on most unused and unopened items. Please note that certain products like nutrients, liquids, and special-order items may be subject to restocking fees or exclusions.
What should I do if my grow lights arrive damaged?
Please inspect your delivery immediately. If items are damaged during transit, contact our support team within 48 hours with photos of the packaging and product to initiate a replacement claim.
Do you offer technical support for setup?
Absolutely. Our team of indoor gardening experts is available via phone or email to help you configure your grow tents, ventilation systems, and lighting schedules.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options through select third-party providers at checkout.